Privacy Policy

When you book a room or interact with us, we'll collect a few things to make your stay memorable:

• Personal Details: Your name, email, phone number - the basics so we can reach you about your reservation.
• Payment Info: Credit card details for booking, though we don't actually store these ourselves - that's handled securely through our payment processor.
• Stay Preferences: Room type preferences, dietary restrictions for our restaurant, spa appointments - stuff that helps us tailor your experience.
• Website Activity: Cookies and browsing data when you explore our site, helping us understand what guests are interested in.
• Special Requests: Anniversary celebrations, accessibility needs, or any custom arrangements you've asked for.

We're not in the business of selling your data. Here's what we actually do with it:

• Process your bookings and handle payment transactions securely
• Send you confirmation emails and updates about your upcoming stay
• Customize your room setup based on your preferences
• Improve our services by understanding what guests enjoy most
• Reach out with special offers or promotions if you've opted in
• Handle any issues or concerns you might have during or after your visit
• Keep our property secure through surveillance and access logs
• Comply with legal requirements and business regulations

We won't spam you with endless emails or share your details with random third parties. That's just not our style.

Sometimes we need to share certain info, but only when necessary:

• Service Providers: Payment processors, booking platforms, and tech partners who help run our operations. They're bound by strict confidentiality agreements.
• Legal Authorities: If required by law or to protect our rights and property, we might need to share info with authorities.
• Business Partners: Tour operators or local experience providers if you've booked something through our concierge service.

We don't sell your personal info to marketers or data brokers. Never have, never will.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little data files help us:

• Remember your preferences when you return to our site
• Keep you logged in so you don't have to sign in every single time
• Understand which pages get the most traffic
• Make sure our online booking system works smoothly
• Show you relevant content based on your interests

You can disable cookies in your browser settings, but heads up - some parts of our site might not work properly if you do.

Security's a big deal for us. We've implemented multiple layers of protection:

• SSL encryption for all data transmitted through our website
• Secure servers with regular security updates and monitoring
• Restricted access to personal information - only authorized staff can view it
• Regular security audits and vulnerability assessments
• Encrypted backup systems for all guest records
• Staff training on data protection and privacy practices

While we can't guarantee 100% security (nobody can, honestly), we're doing everything we can to keep your information safe from unauthorized access or breaches.

You're in control of your personal information. Here's what you can do:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to update any incorrect or outdated information
• Deletion: Request that we delete your data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing emails at any time
• Portability: Get your data in a format you can transfer elsewhere
• Object: Oppose certain types of data processing

To exercise any of these rights, just shoot us an email at reservations@shadowrynempire.info or give us a call. We'll handle your request within 30 days.

We don't keep your data forever - that'd be weird and unnecessary. Here's our approach:

• Booking and payment records are kept for 7 years (tax and legal reasons)
• Marketing consent data is retained until you withdraw consent
• Website cookies typically expire after 12 months
• Guest preference data is kept as long as you're an active guest
• Security footage is stored for 30 days then automatically deleted

Once we don't need your information anymore, we securely delete or anonymize it.

We're based in Canada, and that's where most of your data stays. However, some of our service providers might be located in other countries, including the United States.

When we transfer data internationally, we ensure appropriate safeguards are in place, like standard contractual clauses and privacy shield frameworks. Your data gets the same level of protection no matter where it's processed.

If you're visiting us from outside Canada, just know that by using our services, you're agreeing to this transfer of information.

Look, things change - technology evolves, laws get updated, and we might add new services. When we make significant changes to this privacy policy, we'll let you know by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email to our mailing list subscribers
• Displaying a notice on our homepage for a reasonable period

We'd recommend checking back here occasionally to stay informed. If you continue using our services after changes are posted, that means you're cool with the updates.

Got questions about how we handle your data? Concerns about your privacy? Just want to chat about our practices? We're here for it.

We'll respond to all privacy-related inquiries within a few business days. Promise.